FAQ

This collection of frequently asked questions (FAQ) provides brief answers to many common questions we are asked regularly. Do not hesitate to contact us with your inquiries.

Do you offer discounts?
We offer discounts to the trade (architect, interior designer & builder). We require that the trade-person either show a resale tax ID number or a professional website in order to receive a discount. If you are purchasing online, sign up for a trade account HERE to receive your trade discount.

Do you stock anything?
Most of our products are made-to-order. We do have limited stock and finishes of some product in unlacquered brass and polished nickel.  Find our current stock under QUICK SHIP.

What are your lead times?
Lead times for orders vary and depend on the manufacturer. Many manufacturers we work with keep stock and those items can ship quickly. Other manufacturers do not actually carry stock and their product is made to order. Those lead times can be anywhere from 4-6 weeks to 10-12 weeks. Please ask your salesperson about lead times. If you are shopping online, the lead times will be listed at the bottom of each product description.

Do you have an installer?
We have a list of installers we work with on a regular basis that we can provide to you. They are independent contractors that we recommend. Once we provide you that information, you will work directly with the installer to make sure that your scheduling, quality and pricing considerations are met.

Can you do a walk-through of a project before the order is finalized?
We often like to do a “walk-though” of a project before an order is placed. Hardware orders can be quite intricate with their bits and pieces and we like to confirm counts and placement prior to an order.

Do I need to pay for my order all at once?
We require payment in full when orders are under the amount of $3000. If an order is over the $3000, we then require a 50% deposit to place the order. If a client wishes to have an order drop-shipped directly to them, the order will need to be paid in full.

Do I need an appointment?
We welcome everyone to drop by our showrooms to browse around. We highly recommend making an appointment with a project manager or sales representative in order to assure that a client receives the best quality service.  Appointments guarantee that a customer’s needs will be met.

How do I prepare for my appointment?
Measurements: Please bring your home plans, blueprints, and/or any relevant measurements that are available for your project. This way, your Project Manager or Sales Representative will be able to accurately guide your product selections to work within your space. 

Inspiration:  Please bring any kind of design inspiration you have for your project to your appointment. This helps our experts to understand your vision and then help you find the products you want.  Looking to get inspired?  Feel free to browse our Pinterest boards for ideas!

Budget: Please be prepared to discuss your budget. We can find solutions for every price point, but it is important for our experts to understand your goals and vision in order to help you choose the best products available to help you stay on track. We will discuss with you which products or rooms in your home are the most important to you to help you make savvy decisions on where to save vs. where to splurge!

Trade Professional: It is important for us to know who you are working with (or if you are tackling this project on your own!) so that we can communicate proactively to everyone involved.